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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Thunderbird 78.5.0 (32-bit) constant crashing with Nvidia driver

  • 6 përgjigje
  • 1 e ka hasur këtë problem
  • 9 parje
  • Përgjigjja më e re nga Queenmab100

Queenmab100
Queenmab100

I just installed the above version of TB on my (vintage) PC with Window 7 Pro OS. TB runs for no more than a minute or two, the screen begins blinking madly and then TB crashes. I have *no* idea where to even begin diagnosing the problem. Any and all advice greatly appreciated!

I just installed the above version of TB on my (vintage) PC with Window 7 Pro OS. TB runs for no more than a minute or two, the screen begins blinking madly and then TB crashes. I have *no* idea where to even begin diagnosing the problem. Any and all advice greatly appreciated!

Ndryshuar nga Wayne Mery

Zgjidhje e zgjedhur

Run in safe mode (hold Shift when launching TB). Does it still crash? Is hardware acceleration enabled in Options/General/Indexing? Can you post the latest crash ID (begins with bp-...) from Help/Troubleshooting, Crash Reports, or

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

What is the antivirus, and is the TB profile folder excluded?

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (6)

sfhowes
sfhowes
  • Top 25 Contributor

Zgjidhja e Zgjedhur

Run in safe mode (hold Shift when launching TB). Does it still crash? Is hardware acceleration enabled in Options/General/Indexing? Can you post the latest crash ID (begins with bp-...) from Help/Troubleshooting, Crash Reports, or

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

What is the antivirus, and is the TB profile folder excluded?

Queenmab100
Queenmab100 I zoti i pyetjes

Thanks for your help. I started in Safe Mode, turned off add-ons and hardware acceleration. That seemed to solve the problem.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Please do post your crash IDs here.

Queenmab100
Queenmab100 I zoti i pyetjes

In screenshot attached. All working now but screen shot attached of crash reports.

sfhowes
sfhowes
  • Top 25 Contributor

The latest report indicates issues with the Nvidia driver in 32-bit Windows, so disabling hardware acceleration in normal mode should be sufficient. None of your add-ons need to be disabled.

Queenmab100
Queenmab100 I zoti i pyetjes

Thanks. All systems go now!