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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I can't log in to Virgin Media

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 89 parje
  • Përgjigjja më e re nga FredMcD

Barbara
Barbara
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For the last 2 days I have been unable to log in to my Virgin Media account or e-mails. Virgin are saying that because all other phones, computers and tablets are connecting to the Hub the fault must be on my computer. However, I have tried connecting to Virgin on my tablet and phone and the site still does not recognise my username or password. I have also tried connecting through other browsers, Chrome, Microsoft Edge but I still cannot access my Virgin account. Does anyone have any ideas on how I can get my access back if Virgin are saying it is not their problem?

For the last 2 days I have been unable to log in to my Virgin Media account or e-mails. Virgin are saying that because all other phones, computers and tablets are connecting to the Hub the fault must be on my computer. However, I have tried connecting to Virgin on my tablet and phone and the site still does not recognise my username or password. I have also tried connecting through other browsers, Chrome, Microsoft Edge but I still cannot access my Virgin account. Does anyone have any ideas on how I can get my access back if Virgin are saying it is not their problem?

Zgjidhje e zgjedhur

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Krejt Përgjigjet (1)

FredMcD
FredMcD
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Zgjidhja e Zgjedhur

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}