Can you please elaborate the issue, and also attach some screenshots if possible?

Hi Catysun, See if anything in this article can get you working again:

Fix common audio and video issues

RobertJ said

Hi Catysun, See if anything in this article can get you working again: Useful Blog Useful Information

Thanks for the solutions

Hello Catysun,

You inadvertently marked your own post (where you quote RobertJ's post) as Chosen Solution ....

You can rectify it by clicking on the "Undo" button to the right, and then mark RobertJ's post by clicking on the "Solved the problem" button to the right of his post.

Thank you in advance !