Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Arkivuar

I can send email when I am in North America but not when I am in Europe.

Matt replied
PaulFing

This is so odd. I am running Windows 10 on a new HP laptop. My antivirus is Avast and I am running Windows Defender. I have no problems sending and receiving email from my home network or any public networks in North America but when I am in Europe (Czech Republic, Italy, France, UK are locations where I have trouble) I cannot send email. Thunderbird displays the message An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000086 cmsmtp ESMTP server not available. I've tried turning off my antivirus and Defender. The port I am using for the outgoing mail is 587. Any help would be appreciated.

This is so odd. I am running Windows 10 on a new HP laptop. My antivirus is Avast and I am running Windows Defender. I have no problems sending and receiving email from my home network or any public networks in North America but when I am in Europe (Czech Republic, Italy, France, UK are locations where I have trouble) I cannot send email. Thunderbird displays the message An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000086 cmsmtp ESMTP server not available. I've tried turning off my antivirus and Defender. The port I am using for the outgoing mail is 587. Any help would be appreciated.

Krejt Përgjigjet (1)

Does your mail provider allow you to send mail when not in the US. Some providers (ISPs) will not allow you to send mail while not connected using their network.