We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Messages older than 3 mo have header OK but body missing. 2 other T-Bird email accounts OK.

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga christ1

Chip0628
Chip0628
more options

Suddenly all messages from more than about 3 months ago showed only the header but no body. Mail goes back 5 years. Two other email accounts on Thunderbird display fine. Then it got worse; I tried the "Repair" option on the Inbox and they all disappeared. Any way to recover? Thx.

Suddenly all messages from more than about 3 months ago showed only the header but no body. Mail goes back 5 years. Two other email accounts on Thunderbird display fine. Then it got worse; I tried the "Repair" option on the Inbox and they all disappeared. Any way to recover? Thx.

Krejt Përgjigjet (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird