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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Since new update 1/23/17 computer locks up and reinstalling has not helped. Frustrated!

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 5 parje
  • Përgjigjja më e re nga philipp

hopcal2
hopcal2
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I am so frustrated! I did an Adobe update and then a couple mornings later I got a message when I opened firefox that said it needed to update so I did. My computer started to freeze and would not unlock. I had to shut my computer completely off a few times to get it to clear. I finally deleted all mozilla and adobe programs and loaded firefox again - and I'm still having the same problem. I love my firefox and do not want to use another search engine. Did I download the wrong program? It had a Norton clearance? Thanks for help!

I am so frustrated! I did an Adobe update and then a couple mornings later I got a message when I opened firefox that said it needed to update so I did. My computer started to freeze and would not unlock. I had to shut my computer completely off a few times to get it to clear. I finally deleted all mozilla and adobe programs and loaded firefox again - and I'm still having the same problem. I love my firefox and do not want to use another search engine. Did I download the wrong program? It had a Norton clearance? Thanks for help!

Krejt Përgjigjet (1)

philipp
philipp
  • Moderator
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hi, we did not release an update to firefox yesterday - did you see something that looked similar to this: I found a fake Firefox update? if yes, and you executed that malware, please next to the security software already in place, run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Troubleshoot Firefox issues caused by malware