Networked local folders not working for a new account on Windows 7
For the past 10 years I have had various workstations in the office point at a Mapped Network drive on the server for use as the 'Local Folders'. This has worked perfectly to enable different users to access the same emails, file them etc. On the windows 7 machine in question, under another login, this method still works. However with a new user, the local files refuse to load. I can see them, the correct folder is being pointed to under the mapped network drive, but when selecting the folder Thunderbird just hangs, and needs to be restarted to be usable again. I'm struggling to think of other things that could be different between the two user accounts. I have uninstalled/reinstalled Thunderbird (45.5). I have compacted, repaired as many folders as I can. Any thoughts would be gratefully received!
Thanks, Dave
Troubleshooter info here:
Application Basics
Name: Thunderbird Version: 45.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161117035322 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.sewbrec.org.uk:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.sewbrec.org.uk:587, plain, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1480510993
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.5.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.5.0
gfx.crash-guard.glcontext.deviceID: 0x68c8
gfx.crash-guard.glcontext.driverVersion: 13.152.4.0
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a77539f5-5d6b-4024-8dc0-4b042f5751c
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1480503926
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: ATI FirePro V4800 (FireGL V)
Vendor ID: 0x1002
Device ID: 0x68c8
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 13.152.4.0
Driver Date: 9-28-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.21976)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (ATI FirePro V4800 (FireGL V) Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
For the past 10 years I have had various workstations in the office point at a Mapped Network drive on the server for use as the 'Local Folders'. This has worked perfectly to enable different users to access the same emails, file them etc.
On the windows 7 machine in question, under another login, this method still works. However with a new user, the local files refuse to load. I can see them, the correct folder is being pointed to under the mapped network drive, but when selecting the folder Thunderbird just hangs, and needs to be restarted to be usable again.
I'm struggling to think of other things that could be different between the two user accounts.
I have uninstalled/reinstalled Thunderbird (45.5). I have compacted, repaired as many folders as I can.
Any thoughts would be gratefully received!
Thanks,
Dave
Troubleshooter info here:
Application Basics
Name: Thunderbird
Version: 45.5.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20161117035322
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.sewbrec.org.uk:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.sewbrec.org.uk:587, plain, passwordCleartext, true
Crash Reports
Extensions
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1480510993
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.5.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.5.0
gfx.crash-guard.glcontext.deviceID: 0x68c8
gfx.crash-guard.glcontext.driverVersion: 13.152.4.0
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: a77539f5-5d6b-4024-8dc0-4b042f5751c
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1480503926
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: ATI FirePro V4800 (FireGL V)
Vendor ID: 0x1002
Device ID: 0x68c8
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 13.152.4.0
Driver Date: 9-28-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.21976)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (ATI FirePro V4800 (FireGL V) Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
Zgjidhje e zgjedhur
It was a permissions issue on the network drive - not sure why this user didn't have permission, but it works now. Thanks for looking!
Lexojeni këtë përgjigje brenda kontekstit 👍 0Krejt Përgjigjet (4)
Have you tried creating a new Thunderbird Profile for that user? http://kb.mozillazine.org/Profile_Manager
No, I've tried a new profile and get the same results. I've also tried disconnecting the mapped drive and reconnecting it, and that has not helped. I'm guessing it is a user issue rather than a Thunderbird one so will investigate the users permissions in case I've done something stupid there!
It appears that you might be a fellow computer tech, so you might be responsive to the following observations.
It's Windows, so don't rule out the possibility that something stupidly un-related to this is affecting it. Maybe another newly created user account may work better.
Just in case, try Check Disk, SFC, registry cleanup, etc.
Zgjidhja e Zgjedhur
It was a permissions issue on the network drive - not sure why this user didn't have permission, but it works now. Thanks for looking!