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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

There is a box on my home page; nothing works on the screen and I have to open my home page in a new window. Can you help me?

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MeemawC
MeemawC
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When I open Firefox on my homepage, there is an empty box in the middle of the screen. No script; just a bar to click on and a blank check box and a (?). Nothing works and to get out of the Firefox screen, I have to close it with the task manager. I can open in a new window and the box does not appear-that's what I'm using now. Do I have a virus? Any help will be appreciated. Thanks. Carol

When I open Firefox on my homepage, there is an empty box in the middle of the screen. No script; just a bar to click on and a blank check box and a (?). Nothing works and to get out of the Firefox screen, I have to close it with the task manager. I can open in a new window and the box does not appear-that's what I'm using now. Do I have a virus? Any help will be appreciated. Thanks. Carol

Zgjidhje e zgjedhur

The AOL toolbar extension has been reported to cause this issue with a blank pop-up window appearing on startup.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Krejt Përgjigjet (1)

cor-el
cor-el
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Zgjidhja e Zgjedhur

The AOL toolbar extension has been reported to cause this issue with a blank pop-up window appearing on startup.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window