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Firefox set up a passkey PIN on PayPal but I don't have it. I need help finding it or getting rid of it.

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e_spargo
e_spargo

This AM I attempted to sign into my PayPal Business Acct. I have always done this via password (no biometrics or PassKey for me). Until today, when I was asked for my passkey PIN. I don't have one because I never set it up. I spoke with a woman at PayPal who tried to help me. She said it was probably something that my browser did so I should call FireFox or use a different browser. As for PayPal itself, while it has no record of a paykey, it would allow me to set one up because "this account already has a passkey". I tried a different browser and that ended in the same place. Pass key pin requested. I don't have it. It says that firefox "requested" the passkey. I find that very frustrating because I'm effectively "locked out " of my Paypal business account because of this. I've searched my computer to the best of my ability but I can't find where firefox hid this PIN from. Frankly, I don't see where Firefox gets off volunteering me for a passkey when I didn't ask for it, but not telling me makes no sense whatsoever. If anyone has a clue of how to fix this please let me know. Thank you, Betty "call me a ludite" Spargo

This AM I attempted to sign into my PayPal Business Acct. I have always done this via password (no biometrics or PassKey for me). Until today, when I was asked for my passkey PIN. I don't have one because I never set it up. I spoke with a woman at PayPal who tried to help me. She said it was probably something that my browser did so I should call FireFox or use a different browser. As for PayPal itself, while it has no record of a paykey, it would allow me to set one up because "this account already has a passkey". I tried a different browser and that ended in the same place. Pass key pin requested. I don't have it. It says that firefox "requested" the passkey. I find that very frustrating because I'm effectively "locked out " of my Paypal business account because of this. I've searched my computer to the best of my ability but I can't find where firefox hid this PIN from. Frankly, I don't see where Firefox gets off volunteering me for a passkey when I didn't ask for it, but not telling me makes no sense whatsoever. If anyone has a clue of how to fix this please let me know. Thank you, Betty "call me a ludite" Spargo

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TechHorse
TechHorse
  • Top 25 Contributor

e_spargo, Firefox has recently started requesting device sign in from some users before it will allow them to access the passwords stored within the browser. Although the PIN / biometrics being requested in this case are just the normal OS ones that you would enter when you first start-up, or later unlock your device.

For example, if you have a Windows PC and you normally enter a PIN before the desktop first appears, then this PIN should work to unlock access to Firefox's stored logins.

So it might be worth seeing if Firefox has the setting "Require device sign in to fill and manage passwords" enabled, to check if this is what is causing those prompts.

See this article for more information, especially the section "Enable or disable password authentication": https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt

Modified by TechHorse

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