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Firefox freezes when I log into Amazon Prime

alanherzberg
alanherzberg

When I try to log in to my account with Amazon Prime, Firefox freezes as soon as I hit the Continue button after entering the username and password. I can't open or close tabs or do anything. I don't have this problem with the Amazon account in any other browser.

Any ideas why this happens and how to fix it?

When I try to log in to my account with Amazon Prime, Firefox freezes as soon as I hit the Continue button after entering the username and password. I can't open or close tabs or do anything. I don't have this problem with the Amazon account in any other browser. Any ideas why this happens and how to fix it?

Chosen solution

Does it happen with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Read this answer in context 👍 1

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Chosen Solution

Does it happen with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Modified by jonzn4SUSE

alanherzberg
alanherzberg Question owner

Using the link you provided, I was able to determine that the problem lies with the extension for my password manager, Last Pass.

Thank you very much for taking the time to help me with this.

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