Amazon log in problem
All of a sudden I cannot log into my amazon.com account on firefox??? This does not happen with Chrome or Safari. When I try logging in firefox freezes and I have to quit the application and restart.
Moderator note: This question has been edited to clarify the subject.
Modified by Denys
Chosen solution
Turning off "hardware acceleration" solves the problem!
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Hi,
Sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
Looking forward to your update!
Followed all steps suggested above, thank you! I can log into the amazon account when Firefox is in the troubleshoot mode but when I turn it off I cannot. Same issue as before it just freezes and I have to quit and restart Firefox?
Thank you for following the steps!
If the issue doesn't happen in Troubleshoot Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for further troubleshooting steps.
Chosen Solution
Turning off "hardware acceleration" solves the problem!
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