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Firefox keeps shutting down

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

jt16
jt16
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Why is Firefox shutting down right after I activate it, or when I am on a website. This does this randomly not every time.

Why is Firefox shutting down right after I activate it, or when I am on a website. This does this randomly not every time.

All Replies (2)

zeroknight
zeroknight
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Does it still happen with hardware acceleration disabled?

cor-el
cor-el
  • Moderator
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I notice that you have a user agent with extras appended: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 GLS/94.10.5189.90 Where did you download Firefox from?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window