Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Hello My problem is that after you reinstall your operating system and download the browser I want to access your account mozila but forgot your password, but I have it restored synchronization does not go (do not appear ons, bookmarks) Translated translate.google.ru OS Windows 7 x64

Hello My problem is that after you reinstall your operating system and download the browser I want to access your account mozila but forgot your password, but I have it restored synchronization does not go (do not appear ons, bookmarks) Translated translate.google.ru OS Windows 7 x64

All Replies (2)

more options

hello, if you have reset your firefox account password, all sync data on the server is gone unfortunately, as your old password was the only key that was able to decrypt it...

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.