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Unable to view the options screen (it only displays the ok and cancel tabs)

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  • Last reply by FredMcD

Bobbybo_19
Bobbybo_19
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Unable to view anything in the options pop-up, the window will open on Firefox version 34.0.5 but there is nothing in it\no content other than the Ok and cancel tab on the bottom of the pop-up window. (See attached image "Firefox Options Prob.jpg")

Unable to view anything in the options pop-up, the window will open on Firefox version 34.0.5 but there is nothing in it\no content other than the Ok and cancel tab on the bottom of the pop-up window. (See attached image "Firefox Options Prob.jpg")

All Replies (1)

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?