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Cannot send nor receive emails

  • 2 replies
  • 4 have this problem
  • 17 views
  • Last reply by phillx

phillx
phillx
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First, I have searched through the various posts and the knowledgebase. None of these addressed or solved my problem.

I have several email accounts that I have set up in Thunderbird.

I have verified all the settings and they are correct. I checked and verified that Thunderbird is not being blocked by my anti--virus or the firewall.

Yesterday, it was working! Today not only do I not receive emails, I cannot reply to one I received yesterday. I attempted to send a test email to another account and I received an error message stating: "Sending of message failed. An error occurred sending mail: Could not get password for [domain.com.] The message was not sent."

I then went in to my account on the server and changed the password for the account - in hopes that when I restarted Thunderbird it would request the new password. Unfortunately, it did not?

I am uncertain what the trouble is or how to fix. Any assistance is greatly welcomed

First, I have searched through the various posts and the knowledgebase. None of these addressed or solved my problem. I have several email accounts that I have set up in Thunderbird. I have verified all the settings and they are correct. I checked and verified that Thunderbird is not being blocked by my anti--virus or the firewall. Yesterday, it was working! Today not only do I not receive emails, I cannot reply to one I received yesterday. I attempted to send a test email to another account and I received an error message stating: "Sending of message failed. An error occurred sending mail: Could not get password for [domain.com.] The message was not sent." I then went in to my account on the server and changed the password for the account - in hopes that when I restarted Thunderbird it would request the new password. Unfortunately, it did not? I am uncertain what the trouble is or how to fix. Any assistance is greatly welcomed

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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have you turned your device off, and removed the battery, for a couple of minutes to ensure a cold start?

phillx
phillx Question owner
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Thanks for the reply.

Yes, I completely turned of my laptop, disconnected the power, removed the battery and reinstalled then restarted - still Thunderbird does not work?