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I run both Safari and Firefox on my computer. I used Firefox all the time till coming out of one of your updates my yahoo email freezes when I try to reply

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JayChew
JayChew
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Ever since the last Firefox up date my yahoo mail has been a problem. I have no problems with Safari just Firefox. What happens is every time I try to reply to an email Firefox freezes and display a message in a yellow band about how this feature needs to run in 32 bit. Once again this problem is only with Firefox and not with Safari.

Ever since the last Firefox up date my yahoo mail has been a problem. I have no problems with Safari just Firefox. What happens is every time I try to reply to an email Firefox freezes and display a message in a yellow band about how this feature needs to run in 32 bit. Once again this problem is only with Firefox and not with Safari.

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user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).