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I upgraded Firefox and now get unwanted pop ups and redirects that was not an issue before.

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  • Last reply by philipp

jgibbs99
jgibbs99
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The pop ups were not on the old system and seem to attache to whatever site I open, openning multiple sites. I may have to stop usingFfirefox if this is not fixed.

The pop ups were not on the old system and seem to attache to whatever site I open, openning multiple sites. I may have to stop usingFfirefox if this is not fixed.

Chosen solution

hello jgibbs99, you might got tricked by a malicious website into downloading a fake update - a genuine firefox update will never contain those kind of nuisances you're describing! in addition updates are handled internally by firefox so if you are prompted to download and execute a .exe file to update firefox it will be fake (you can manually check for updates within firefox by going to firefox > help > about firefox).

please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (sort the installed programs for their install date to see what got installed recently).
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

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philipp
philipp
  • Moderator
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Chosen Solution

hello jgibbs99, you might got tricked by a malicious website into downloading a fake update - a genuine firefox update will never contain those kind of nuisances you're describing! in addition updates are handled internally by firefox so if you are prompted to download and execute a .exe file to update firefox it will be fake (you can manually check for updates within firefox by going to firefox > help > about firefox).

please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (sort the installed programs for their install date to see what got installed recently).
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware