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Amazon vidoes now state that the WidevineCdm plugin has crashed, repeatedly even after rebooting.

  • 2 replies
  • 5 have this problem
  • 6 views
  • Last reply by LM72

Twidget0831
Twidget0831
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When I try to view any of the many videos that I have from Amazon, including the many that used to work fine, now cause a WidevineCDM crash error. I have rebooted, disabled all add-ons and rebooted again, tried private view session, and even removing the WideVineCdm folder and placing it on the desktop as someone in the community suggested to another person. I have reloaded Adobe FlashPlayer to ensure it was not a problem. Of course, when I called Amazon they were totally CLUELESS. Further Troubleshooting has narrowed it down to FireFox specific issue as the videos all work fine in Chrome, I.E. and Edge. Only in FireFox do they fail. I really do like FireFox and would like to keep using it--any suggestions would be greatly appreciated.

When I try to view any of the many videos that I have from Amazon, including the many that used to work fine, now cause a WidevineCDM crash error. I have rebooted, disabled all add-ons and rebooted again, tried private view session, and even removing the WideVineCdm folder and placing it on the desktop as someone in the community suggested to another person. I have reloaded Adobe FlashPlayer to ensure it was not a problem. Of course, when I called Amazon they were totally CLUELESS. Further Troubleshooting has narrowed it down to FireFox specific issue as the videos all work fine in Chrome, I.E. and Edge. Only in FireFox do they fail. I really do like FireFox and would like to keep using it--any suggestions would be greatly appreciated.

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Twidget0831
Twidget0831 Question owner
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Oh.. additionally, when I try to submit a crash report, it flashes and that is it--nothing pops up, and as I understand it, I should be able to make comments on there, so I don't even know for sure if the crash report feature is working properly.

LM72
LM72
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Exact same issue for me. I also can't play Netflix streaming or Spotify. Everything works fine on Chrome so I've switched to that for DRM rights related sites. There is a thread going here about the issue too.

https://support.mozilla.org/en-US/questions/1268687#answer-1252057