When I open Ancestry.com it seems fine but when I try to access DNA matching i get the error message "this option is not available". When I use Chrome there is
With some difficulty I can access DNA matches but I cannot open any shared matches. An icon reads "this feature is not available."
Chosen solution
Messaged for help, continuing as OP has done Safe Mode and still issues.
If running Avast/AVG, Kaspersky, BitDefender and ESET and sometimes McAfee disable them and check the connection with out them on.
If using any Adblockers or VPN Extensions Disable and try again also.
Please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Read this answer in context 👍 0All Replies (2)
Please check the following and test in Safe Mode :
SAFE MODE
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST''''is issue still there ?
Chosen Solution
Messaged for help, continuing as OP has done Safe Mode and still issues.
If running Avast/AVG, Kaspersky, BitDefender and ESET and sometimes McAfee disable them and check the connection with out them on.
If using any Adblockers or VPN Extensions Disable and try again also.
Please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.