Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox seems to have acquired malware, upon launch the home screen is immeditely redirected to a survey, no other browsers do this, I have disabled Firefox.

  • 1 reply
  • 3 have this problem
  • 33 views
  • Last reply by FredMcD

more options

Upon launching Firefox, the browser is now always redirected from my home page to "http://annualsurveyconsumer.com/us/indexp.php?isp=Verizon+Wireless&os=Nt&keyword=&source=58451637&ad=ad12&sxid=5ascsi3lxm8g" Each time it is a survey for a different company. One time it was for Firefox. No option is offered but the "accept" button. However, I can escape by launching another tab and then delete the survey tab. It is still exceedingly annoying. It seems some kind of malware has infected my Firefox browser. I have lost all confidence in Firefox and intend to remove Firefox from all of my systems. I have tried to attach a screen shoot for your reference. However, after sending for over an hour, it does not seem to upload to your website.

ron

Upon launching Firefox, the browser is now always redirected from my home page to "http://annualsurveyconsumer.com/us/indexp.php?isp=Verizon+Wireless&os=Nt&keyword=&source=58451637&ad=ad12&sxid=5ascsi3lxm8g" Each time it is a survey for a different company. One time it was for Firefox. No option is offered but the "accept" button. However, I can escape by launching another tab and then delete the survey tab. It is still exceedingly annoying. It seems some kind of malware has infected my Firefox browser. I have lost all confidence in Firefox and intend to remove Firefox from all of my systems. I have tried to attach a screen shoot for your reference. However, after sending for over an hour, it does not seem to upload to your website. ron

All Replies (1)

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Type about:config<enter> in the address bar. If a warning screen comes up, press the Be Careful button. At the top of the screen is a search bar. Type browser.startup.homepage

What is the value? Right-click and select Reset to restore its default value; about:home