Crash with youtube after closing the window, makes crash the PC
Hello,
I had some problems with firefox recently, I know I have a shitty computer and only 4GO of RAM but when im playing League Of Legends a full screen window, during the loading screen I often watch videos and once it's finished I close mozilla and go play to my game. But sometimes when i close Mozilla the sound of the video is still here for few seconds until my pc just freezes, i cannot do anything and I have to unplug my pc and restart it to be able to do something.
Actually it is really annoying because I lost many of my games because of that, and once I hear that the sound is still here I know my pc is gonna crash. LoL loading screen is running in a fullscreen window I don't know if there is any link but please help me I am getting really tired of it. I love mozilla from afar and I don't want to use something else just because of this. I can't share any crash report because as I said windows crashes right after it. And at the moment this kinda crash has always happened when I was running youtube with LoL loading screen.
All Replies (4)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Paramètres de base de l’application
Nom: Firefox Version: 51.0.1 Identifiant de compilation: 20170125094131 Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 Système d’exploitation: Windows_NT 10.0 Fenêtres multi-processus: 1/1 (Activé par défaut) Mode sans échec: false
Rapports de plantage des 3 derniers jours
Identifiant du rapport: bp-af2073ca-39a0-49f6-a3ae-2bbcf2170128 Date d’envoi: Il y a 2 heures
Tous les rapports de plantage (y compris 1 rapport en attente d’un plantage ayant eu lieu dans l’intervalle)
Extensions
Nom: Adblock Plus Version: 2.8.2 Activée: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Nom: Application Update Service Helper Version: 1.0 Activée: true ID: aushelper@mozilla.org
Nom: Multi-process staged rollout Version: 1.7 Activée: true ID: e10srollout@mozilla.org
Nom: Pocket Version: 1.0.5 Activée: true ID: firefox@getpocket.com
Nom: Web Compat Version: 1.0 Activée: true ID: webcompat@mozilla.org
Accélération graphique
Fonctionnalités Composition: Direct3D 11 Zoom/Panoramique asynchrones: entrée molette activée Rendu WebGL: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) Rendu WebGL2: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) Décodage matériel H264: Yes; Using D3D11 API Backend audio: wasapi Direct2D: true DirectWrite: true (10.0.14393.351) GPU 1 Actif: Oui Description: Intel(R) HD Graphics Family ID du vendeur: 0x8086 ID du périphérique: 0x0a16 Version du pilote: 20.19.15.4549 Date du pilote: 11-10-2016 Pilotes: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 ID du sous-système: 15ad1043 RAM: Unknown GPU 2 Actif: Non Description: NVIDIA GeForce 820M ID du vendeur: 0x10de ID du périphérique: 0x1140 Version du pilote: 21.21.13.7849 Date du pilote: 1-20-2017 Pilotes: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_01b64dec419235d3\nvwgf2um ID du sous-système: 15ad1043 RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Journal des décisions D3D9_COMPOSITING: disabled by default: Disabled by default
Préférences modifiées importantes
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170125094131 browser.startup.homepage_override.buildID: 20170125094131 browser.startup.homepage_override.mstone: 51.0.1 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161024 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true extensions.lastAppVersion: 51.0.1 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 51.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4549 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 86 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1476988042 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1476988043 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170125094131 media.gmp-manager.lastCheck: 1485609837 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1476988045 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485116308 places.history.expiration.transient_current_max_pages: 136686 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 security.sandbox.content.tempDirSuffix: {9bbdffdd-8ce6-44d8-b223-6f9c2bbc051d} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1485116307 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Préférences verrouillées importantes
Base de données « Places »
JavaScript
Ramasse-miettes incrémentiel: true
Accessibilité
Activée: false Empêcher l’accessibilité: 0
Versions des bibliothèques
NSPR Version minimale attendue: 4.13.1 Version utilisée: 4.13.1
NSS Version minimale attendue: 3.28.1 Version utilisée: 3.28.1
NSSSMIME Version minimale attendue: 3.28.1 Version utilisée: 3.28.1
NSSSSL Version minimale attendue: 3.28.1 Version utilisée: 3.28.1
NSSUTIL Version minimale attendue: 3.28.1 Version utilisée: 3.28.1
Fonctionnalités expérimentales
Bac à sable
Niveau du bac à sable pour les processus de contenu: 1
thank you - there are no obvious sources of error in your config. maybe try switching to the 64bit version of the browser instead and see if this can improve things: How to switch from 32-bit to 64-bit Firefox
Thank for all I ll try that and if that doesn't solve the problem i ll just not open youtube while playing.