Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

IUpdated Firefox,now PC slow,asks to disable old Firefox? How?

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

Install a update of Firefox & since PC is extremely slow,even when I type. Get announcement to disable old Firefox. How? Now have a folder labeled "bdsyslog zip" on PC screen. what is this? Can I delete it?

Install a update of Firefox & since PC is extremely slow,even when I type. Get announcement to disable old Firefox. How? Now have a folder labeled "bdsyslog zip" on PC screen. what is this? Can I delete it?

All Replies (4)

more options

Restore Firefox and see if the problem persists

more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

I :"refreshed" Firefox. PC seems a little faster but still slow functioning as compared to its speed one week ago. I now get Firefox message :"Firefox not responding,delete "old Firefox" to continue. What must one do to satisfy the Firefox program? I've had Firefox for about 8 months & the first 5 months were trouble free,the last 3 have been frustrating since installing ipdates to Firefox.

more options

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.