Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I got scmmed into installing a program called GoodResults Web Search. Now it boots with firefox and keeps asking me to update this or check that. How do i delet

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by philipp

more options

I thought i was receiving a notification from a friend but wound up with this stupid thing attached to firefox. It always loads first and it keeps asking me to update this or check for viruses using other sites. Please tell me how to get my old Firefox back!

I thought i was receiving a notification from a friend but wound up with this stupid thing attached to firefox. It always loads first and it keeps asking me to update this or check for viruses using other sites. Please tell me how to get my old Firefox back!

Chosen solution

hi, in this case it's probably best to please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them in case they are not wanted.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

hi, in this case it's probably best to please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them in case they are not wanted.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware