When launching Firefox, a small white window appears over the main window and site does not work.
I reinstalled Firefox today 3/9 and the problem persists. Date stamp on application is 3/5. On that date I started having problems. See attached screen shot.
Chosen solution
apparently this is caused by the aol toolbar - for a solution see: https://support.mozilla.org/en-US/questions/1050719
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hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
philipp said
hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
NYChrisF said
I reinstalled Firefox today 3/9 and the problem persists. Date stamp on application is 3/5. On that date I started having problems. See attached screen shot.
Thanks for reply. Unfortunately, I can't access anything through the Firefox page. See screen shot above (which took forever to load.)
hi, you can launch firefox into safemode by pressing the shift key while it is starting - for details please refer to the article referenced above...
Thanks, I tried just that, but same stupid frozen window appeared.
Chosen Solution
apparently this is caused by the aol toolbar - for a solution see: https://support.mozilla.org/en-US/questions/1050719
Yay! I disabled that AOL toolbar and Firefox is running normally. Hopefully this will continue. Thanks again!