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I cannot login to my Firefox account.

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  • 2 have this problem
  • 14 views
  • Last reply by khammit

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It has been many years since I logged into my Firefox account. I cannot come up with my user name and repeated requests for a password reset are going unanswered. This leads me to believe my account is attached to an email address I no longer have.

It has been many years since I logged into my Firefox account. I cannot come up with my user name and repeated requests for a password reset are going unanswered. This leads me to believe my account is attached to an email address I no longer have.

Chosen solution

"I cannot login to my Firefox account."

"It has been many years since I logged into my Firefox account."

If you are referring to your account for Sync, that was changed back in April 2014 with Firefox 29. https://blog.mozilla.org/services/2014/02/07/a-better-firefox-sync/

There is no way to log in to an old Sync services account with Firefox 29 or later.

You need to setup a new Firefox Account. https://support.mozilla.com/en-US/kb/how-do-i-set-up-firefox-sync

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khammit said

It has been many years since I logged into my Firefox account. I cannot come up with my user name and repeated requests for a password reset are going unanswered. This leads me to believe my account is attached to an email address I no longer have.

Try logging in with new account............!

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Chosen Solution

"I cannot login to my Firefox account."

"It has been many years since I logged into my Firefox account."

If you are referring to your account for Sync, that was changed back in April 2014 with Firefox 29. https://blog.mozilla.org/services/2014/02/07/a-better-firefox-sync/

There is no way to log in to an old Sync services account with Firefox 29 or later.

You need to setup a new Firefox Account. https://support.mozilla.com/en-US/kb/how-do-i-set-up-firefox-sync

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I was holding off setting up a new account until all other options had been weighed. I will now do that. Thanks for the feedback. Very helpful.