Something called By Visual Shopper keeps showing up on both of my computers when I use your browser, how do I make it go away?
It shows up covering the price area on e-commerce sites and a pop up of similar items show up when you mouse over a product image.
Chosen solution
koiqueen said
If I delete Constant Guard, does that also delete Norton Security?
These are separate programs. Removing Constant Guard should not effect Norton Security
Read this answer in context 👍 3All Replies (6)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
- In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Visual Shopper is a malware that comes with Comcast's Constant Guard. So you have to disable constant guard in FF. Or delete it.
gnsopen, I have Comcast, so that must be the issue. If I delete Constant Guard, does that also delete Norton Security? Constant Guard starts every time I use my browser, but I don't use it for anything and would be glad to be rid of it. I'm just afraid that it is connected to Norton and I want that.gnospen said
Visual Shopper is a malware that comes with Comcast's Constant Guard. So you have to disable constant guard in FF. Or delete it.
Diego Victor said
Hello, Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:If Firefox is not running, you can start Firefox in Safe Mode as follows:
- In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
- In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you, I'm going to check out the other suggestion with Constant Guard first. If that doesn't work, I'll try safe mode.
Chosen Solution
koiqueen said
If I delete Constant Guard, does that also delete Norton Security?
These are separate programs. Removing Constant Guard should not effect Norton Security
koiqueen said
It shows up covering the price area on e-commerce sites and a pop up of similar items show up when you mouse over a product image.
FredMcD said
koiqueen saidIf I delete Constant Guard, does that also delete Norton Security?These are separate programs. Removing Constant Guard should not effect Norton Security
Thanks for the help everyone :)