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Firefox won't start on first click

  • 3 replies
  • 2 have this problem
  • 143 views
  • Last reply by FredMcD

rcorral
rcorral
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Everytime I try to open Firefox by simply double clicking on it, it won't work. In order to make it open I double click on it many times. I always get a couple of Firefox windows but not the exact same quantity as the times I double clicked on it. Help please.

Everytime I try to open Firefox by simply double clicking on it, it won't work. In order to make it open I double click on it many times. I always get a couple of Firefox windows but not the exact same quantity as the times I double clicked on it. Help please.

Chosen solution

Hello,

Your Firefox profile may have an issue that is preventing Firefox from opening as quickly as it has before.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Read this answer in context 👍 1

All Replies (3)

Robert Wright
Robert Wright
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Chosen Solution

Hello,

Your Firefox profile may have an issue that is preventing Firefox from opening as quickly as it has before.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

FredMcD
FredMcD
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Reset Firefox {web link} is a LAST RESORT ! !