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SUPERantispyware blocked by a Firefox file. Spyware company won't help.

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by ian.rolph

ian.rolph
ian.rolph
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I have had the free Superantispyware for many years. Having trouble for the first time. The full computer search stops at C:USERS\IAN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\7CHPA2BY.DEFAULT\CACHE2\ENTRIES At least 10 attempts have stopped at this point and nothing happens further. The quick scan then finds several malware threats. I emailed the company but got no reply. If no help I'll get rid of it.

I have had the free Superantispyware for many years. Having trouble for the first time. The full computer search stops at C:USERS\IAN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\7CHPA2BY.DEFAULT\CACHE2\ENTRIES At least 10 attempts have stopped at this point and nothing happens further. The quick scan then finds several malware threats. I emailed the company but got no reply. If no help I'll get rid of it.

Chosen solution

See also:

It is usually best to exclude the Firefox cache. Current versions that use the new cache (cache2) also compress files.

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All Replies (4)

philipp
philipp
  • Moderator
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hello ian.rolph, can you just try to clear the cache within firefox?

How to clear the Firefox cache

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

See also:

It is usually best to exclude the Firefox cache. Current versions that use the new cache (cache2) also compress files.

ian.rolph
ian.rolph Question owner
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Many thanks. Working now and picked up some adware threats. Cheers!

ian.rolph
ian.rolph Question owner
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Working perfectly again. I do appreciate the help I get on Firefox. I am a long time fan of the browser.