why am i nit getting my emails
I have two accounts, wbob@optusnet.com.au & OPTUSNET, which I have using for many years. A few days ago the Sent emails not showing in Sent Items folder in both accou… (ler mais)
I have two accounts, wbob@optusnet.com.au & OPTUSNET, which I have using for many years. A few days ago the Sent emails not showing in Sent Items folder in both accounts. I have consulted Chatptg, and played around in the ☰ Menu → Account Settings → your email account → Copies & Folders. Many test emails to my self and I think I have made it worst. I hope you can help me PS. I don't like the two account arrangement, back & forth checking inbox every day. Thank you Bob
I think Mozilla recently did an upgrade and now I cannot receive any emails in Thunderbird.
Today Thunderbird will not download emails. Yesterday no problem downloading emails. Windows 10. Thunderbird 153.3.1esr (32-bit) Email is POP3. AV is Malbytesware. I adde… (ler mais)
Today Thunderbird will not download emails. Yesterday no problem downloading emails.
Windows 10. Thunderbird 153.3.1esr (32-bit) Email is POP3. AV is Malbytesware. I added what I think is the Thunderbird folder to exclusions ("Allow" in Malbytesware). I deleted the global-messages-db.sqlite file. Thunderbird recreated it, but the problem persists. I disabled Malbytesware and still cannot download emails.
Plenty of empty space on my C: drive where Thunderbird lives.
To the best of my knowledge, folder privileges have not changed today from yesterday.
Running Thunderbird as an Administrator does not fix the problem.
I need help to fix this. Please, if you have a suggestion, give me a few "click this..." steps so that I can follow you kind advice without having to come back and ask you again, "How do I do that...?"
Here is the entire Troubleshooting page:
Application Basics
Name: Thunderbird Version: 153.3.1esr Build ID: 20260917204311 Distribution ID:
Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:153.0) Gecko/20100101 Thunderbird/153.3.1 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 31.7 GB
Disk Space Available: 253 GB
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.lefkowitzsys.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.lefkowitzsys.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.18.1
0.18.1.MZLA.153.3.1esr.botan.3.11.1
C:\Program Files\Mozilla Thunderbird\rnp.dll
OTR
Failed to load. OTR chat encryption will not work.
-
-
-
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled: false
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
RDD: 1
Isolated Web Content: 1
Extension: 1
Add-ons
Name
Type
Version
Enabled
Location
ID
ImportExportTools NG
extension
15.0.3
true
app-profile
ImportExportToolsNG@cleidigh.kokkini.net
Thundermail
extension
2.0.5
true
app-builtin-addons
tbpro-system-add-on@thunderbird.net
System theme — auto
theme
1.4.2
true
app-builtin
default-theme@mozilla.org
Dark
theme
1.3.2
false
app-builtin
thunderbird-compact-dark@mozilla.org
Light
theme
1.3.2
false
app-builtin
thunderbird-compact-light@mozilla.org
Security Software
Type: Name
Antivirus: Malwarebytes
Antispyware:
Firewall:
Legacy User Stylesheets
Active: false Stylesheets: No stylesheets found
Graphics
Features
Compositing: WebRender
Font Visibility Debug Info: Windows Platform
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA Quadro T1000 Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.15.7391)
WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA Quadro T1000 Direct3D11 vs_5_0 ps_5_0, D3D11-32.0.15.7391)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19767 git hash: 7b0bc3d196d4)
WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Target Frame Rate: 75
DirectWrite: true (10.0.19041.5794)
GPU #1
Active: Yes
Description: NVIDIA Quadro T1000
Vendor ID: 0x10de
Device ID: 0x1fb9
Driver Version: 32.0.15.7391
Driver Date: 11-11-2025
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9ec991293d4faeb1\nvldumd.dll
Subsys ID: 229717aa
RAM: 4096
GPU #2
Active: No
Description: Intel(R) UHD Graphics 630
Vendor ID: 0x8086
Device ID: 0x3e9b
Driver Version: 31.0.101.2137
Driver Date: 8-28-2025
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 229717aa
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 2560x1440@75Hz scales:1.000000|1.000000 SDR
Display1: 1920x1080@60Hz scales:1.000000|1.250000 SDR
DisplayCount: 2
HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
OutputColorSpaces: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709, DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
GPUProcessPid: 14620
Window Device Pixel Ratios: 1,1,1
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY4 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Font Visibility Debug Info: Windows Platform
WebGPU Default Adapter: [object Object]
WebGPU Fallback Adapter: [object Object]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by defaultblocklisted by env: Blocklisted by gfxInfo
WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
WEBGPU: available by default
WINDOW_OCCLUSION: available by default
HARDWARE_VIDEO_DECODING: available by default
HARDWARE_VIDEO_DECODING_VULKAN: available by defaultdisabled by user: User disabled via media.hardware-video-decoding-vulkan.enabled
HARDWARE_VIDEO_ENCODING: available by default
HW_DECODED_VIDEO_ZERO_COPY: available by default
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
REUSE_DECODER_DEVICE: available by default
BACKDROP_FILTER: available by default
CANVAS_RENDERER_THREAD: available by default
ACCELERATED_CANVAS2D: available by default
H264_HW_DECODE: available by default
AV1_HW_DECODE: available by default
HEVC_HW_DECODE: available by default
VP8_HW_ENCODE: available by default
VP9_HW_ENCODE: available by default
H264_HW_ENCODE: available by default
AV1_HW_ENCODE: available by default
HEVC_HW_ENCODE: available by default
GL_NORM16_TEXTURES: available by default
WEBGPU_EXTERNAL_TEXTURE: available by default
WEBGL: available by default
VIDEO_HDR: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Roundtrip latency (standard deviation): 46.10ms (3.95)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Headphones (NAD VISO1 00950F Stereo)
BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&2f7e815a&e&0016A400950F_C00000000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Speakers (Synaptics Audio)
INTELAUDIO\FUNC_01&VEN_14F1&DEV_1F86&SUBSYS_17AA2297&REV_1001\4&196ad0f&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Headphones (Synaptics Audio)
INTELAUDIO\FUNC_01&VEN_14F1&DEV_1F86&SUBSYS_17AA2297&REV_1001\4&196ad0f&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Q27q-10 (2- NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA2297&REV_1001\5&170d2b56&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone Array (Synaptics Audio)
INTELAUDIO\FUNC_01&VEN_14F1&DEV_1F86&SUBSYS_17AA2297&REV_1001\4&196ad0f&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
External Microphone (Synaptics Audio)
INTELAUDIO\FUNC_01&VEN_14F1&DEV_1F86&SUBSYS_17AA2297&REV_1001\4&196ad0f&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\mlefk\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\mlefk\AppData\Roaming\Thunderbird\Profiles\9maycmz5.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\mlefk\AppData\Roaming\Thunderbird\Pending Pings
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.search.region: US
doh-rollout.home-region: US
extensions.lastAppVersion: 153.3.1
idle.lastDailyNotification: 1790793290
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.CHIPS.lastMigrateDatabase: 2
network.cookie.validation.lastEpoch: 1
places.database.lastMaintenance: 1790706016
privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs: true
security.osreauthenticator.password_last_changed_hi: 819583
security.osreauthenticator.password_last_changed_lo: 1312976880
security.sandbox.content.tempDirSuffix: {02c2153e-3d72-493f-bc0b-7a0884d9acd6}
storage.vacuum.last.content-prefs.sqlite: 1788201026
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1789682725
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true media.utility-process.enabled: true
Places Database
Accessibility
Activated: true Prevent Accessibility: 0 Accessible Handler Used: Accessibility Instantiator: UIAUTOMATION|C:\Program Files (x86)\TechSmith\Snagit 12\Snagit32.exe
Library Versions
Expected minimum version
Version in use
NSPR
4.39
4.39
NSS
3.125
3.125
NSSSMIME
3.125
3.125
NSSSSL
3.125
3.125
NSSUTIL
3.125
3.125
Sandbox
Content Process Sandbox Level: 7 Effective Content Process Sandbox Level: 7 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 2
Startup Cache
Disk Cache Path: C:\Users\mlefk\AppData\Local\Thunderbird\Profiles\9maycmz5.default-release\startupCache\startupCache.4.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings
print_printer: HP LaserJet Professional M1217nfw MFP print.more-settings.open: true print.printer_HP_LaserJet_Pro_M404-M405_UPD_PCL_6.print_duplex: 1 print.printer_HP_LaserJet_Pro_M404-M405_UPD_PCL_6.print_orientation: 0 print.printer_HP_LaserJet_Professional_M1217nfw_MFP.print_duplex: 0
My cable company not doing email accounts anymore and has told me to use everyemail.com . For some reason I cannot use Thunderbirdto see my email anymore. I'm a 77 yr old… (ler mais)
My cable company not doing email accounts anymore and has told me to use everyemail.com . For some reason I cannot use Thunderbirdto see my email anymore. I'm a 77 yr old widow. I have always had the Mozilla products. I don't know what to do and have nobody to help me. I hear my mail loading but can't read it. Please help. Claire Rogers chtycat@bendbroadband,com this email address is only good until the end of October. Thank you i don't know what version Thunderbird it is, It won't let me in to the mail I can only read it on a web mail at the server.
on September 24 all thunderbird email accounts on 2 laptops and 2 cel phones stopped syncing with Rogers/shaw email. after spending 1 hour on a call with Shaw the webmai… (ler mais)
on September 24 all thunderbird email accounts on 2 laptops and 2 cel phones stopped syncing with Rogers/shaw email. after spending 1 hour on a call with Shaw the webmail account is working but Thunderbird email cannot connect to the server and download messages to the devices and they tell me it is a thunderbird issue
Help to stop E/Mails reloading from deleted file
My emails are not downloading even though it says I have messages and they are downloading it just eventually stops and nothing is downloaded. This has been going on for … (ler mais)
My emails are not downloading even though it says I have messages and they are downloading it just eventually stops and nothing is downloaded. This has been going on for several days. I made sure that my app is up to date and it is. I shut down the program and restarted my computer this also didn't do anything.
Hello, I face a problem with my email provider. I received an email and I can see 2 dates-hours in the emails platform of my provider (coprmail Cosmote, Athens, Greece). … (ler mais)
Hello, I face a problem with my email provider. I received an email and I can see 2 dates-hours in the emails platform of my provider (coprmail Cosmote, Athens, Greece). Specifically, 111:24 am and 12:06 pm. In Thunderbird, for the same email account, the column Date shows the value 12:06 pm. This caused other problem. In search I made, in the emails platform of my provider, for the same email, I have 11:24 am and in the preview window of the body of the email shows 12:06 pm. In my question to the provider, why this happened, I received the answer that the message received at their email server at 11:24 am, and the other date, 12:06 pm is the hour that the sender sent the email. I can understand that the PC of the sender could had wrong date+hour, but what is happend with thunderbird? So, my question to the community is: In the table list of emails in Thunderbird, the column Date what does it mean? I am waiting for receiving your reply. Yours sincerely Panagiotis Sousounis Region Of Attica Athens Greece
Hi, I'm using Thunderbird for Yahoo Emails since many years (it's great!). In March/April 2026 I changed the Server Settings (authent. method) to OAuth2, it has worked pr… (ler mais)
Hi, I'm using Thunderbird for Yahoo Emails since many years (it's great!).
In March/April 2026 I changed the Server Settings (authent. method) to OAuth2, it has worked properly.
But since 23.9.2026 I cannot receive Emails in Thunderbird any more (only for the Yahoo account, I have another Email Account working properly in Thunderbird). Bottom text is "Message 1 of 33 will be downloaded", but nothing is downloaded after severals minutes.
My Yahoo Account in the Firefox Browser works properly, its ONLY Thunderbird (and probably OAuth2?). I have removed my Oauth2 Password in saved password of Thunderbird and generated a new one, but that does not help.
So if this issue cannot be solved, I will use another Email Program instead of Thunderbird!
Kind regards Soenke
I can't get into my email account it won't open keeps giving protection bow which I don't want. Urgent Urget
This issue has existed for a while now. I keep receiving this message on my screen when I send an email from StartMail ( see attached ) This issue does not occur with oth… (ler mais)
This issue has existed for a while now. I keep receiving this message on my screen when I send an email from StartMail ( see attached )
This issue does not occur with other providers when using the same client to send emails.
It happens on different computers that has a newly installed operating system and a fresh installation of Thunderbird. The issue is only with the sent folder and only for this email account.
I taken multiple steps to correct this.
Tried installing Thunderbird on a fresh operating system installation and the issues persit
Account Settings -> Copies & Folders. I have tried both Sent and Other.
IMAP is properly configured to imap.startmail.com port 993. This should not matter because the issue is only to the sent folder.
Sent folder set to Syncronized
Sent messages not going into a different folder by mistakes because of any filter.
Properties Repair Folder done
Inside the profile folder under IMAP imap.startmail.com deleted Sent.msf, Sent messages, Sent messages.msf
Click on get messages
.......If I sent an email from the startMail web interface then the email is saved to the Sent Messages but the counter does not show there is a new email
Again the issue only affects mt Startmail account sent folder. All the other accounts do not have issues.
There is a messages that keep re appearing on my screen. Is this helpful ?
The current command did not succeed. The mail server for account ........@startmail.com responded: [TRYCREATE] Mailbox doesn't exist: Sent (0.001 + 0.000 secs ).
What gives I have both a sent and a sent messages folder but no messages are saved and if I am reading this right is telling me that the folder I have does not exist ?
Also I am using Linux Mint 22.1 Cinnamon
A few hours after my initial post I tried another client. Evolution client was configured and worked out of the box. There was no issues with emails being placed in the sent folder.
Is Thunderbird broken ?
I appreciate any help to correct this please. Thanks
This has just started to happen. When I go to my webmail to see my emails everything is fine, but some of my emails are not getting through to my desktop computer. My e… (ler mais)
This has just started to happen. When I go to my webmail to see my emails everything is fine, but some of my emails are not getting through to my desktop computer. My email is Thunderbird. It is possibly a setting, but I don't know how to fix this.
Thank you
when my email username shows up red i cannot receive messages
Bonjour, La copie des messages envoyés n'apparait pas toujours dans le dossier des messages envoyés. C'est très gênant, comment faire pour rétablir la situation? Je voudr… (ler mais)
Bonjour, La copie des messages envoyés n'apparait pas toujours dans le dossier des messages envoyés. C'est très gênant, comment faire pour rétablir la situation? Je voudrai avoir en copie TOUS les messages envoyés. MERCI
Thunderbird/Mozilla is my provider for my email. I haven't been able to receive any emails. I'm getting a message "authentication error while connecting to server imap.ma… (ler mais)
Thunderbird/Mozilla is my provider for my email. I haven't been able to receive any emails. I'm getting a message "authentication error while connecting to server imap.mail.yohoo.com" can you help me?
I'm trying to setup Netzero email on Thunderbird. I get the error message, posted in question. Outgoing mail works but can't load inbox messages. I got the following e… (ler mais)
I'm trying to setup Netzero email on Thunderbird. I get the error message, posted in question. Outgoing mail works but can't load inbox messages. I got the following error message when I first started Thunderbird - "The STAT command did not succeed. Error getting message numbers and sizes.Mail server pop.netzero.com responded: POP access disabled"
For the last week I am unable to receive or send emails on AOL. I am using desktop computer. I am able to receive and send email on my android phone
When I attempt to send email I get the following message: Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The s… (ler mais)
When I attempt to send email I get the following message: Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: Policy-SC01 You’ve reached your sending limit. Don’t worry, you can send again soon..
I am unable to send emails. My settings appear to be correct but when I try sending it always times out.