Crash ID: bp-1f3cceb9-6716-4a0a-bd3b-f3ace2140225
Firefox crashes on startup
AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7BBBDA0591-3099-440a-AA10-41764D9DB4DB%7D:12.0.5.3%20-%201,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0,firebug%40software.joehewitt.com:1.12.6 AvailablePageFile: 14160244736 AvailablePhysicalMemory: 5706153984 AvailableVirtualMemory: 3845197824 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 37748736 BuildID: 20140127194636 CrashTime: 1393491878 EMCheckCompatibility: true Email: xxxxxxxxxxxx@xxxxx.xxx FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1393325950 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 17ab103c, AdapterDriverVersion: 10.18.10.3345 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ D3D10 Layers- D3D9 Layers? D3D9 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 151098 StartupTime: 1393491859 SystemMemoryUsePercentage: 32 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 27.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.
Modificado por cor-el a
Todas as respostas (3)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
(If you're using an added theme, switch to the Default theme.)
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.
does the crash also happen when you update your graphics driver?
Thanks for that, your link was not the solution but got me in the right direction...
I updated the driver through the windows configuration, system, graphics driver update thingamabob. Updating it throught there got it all to work again!
Thanks for your trouble!