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vertical scroll bar disappears when I minimize the screen

Firefox
Vivek replied
Nony2
Nony2

I have Firefox 10.0.2. I do have a vertical scroll bar with both the up and down button; however, they all disappear when I minimize the screen. When I am in Ancestry, for example, when I minimize I get a horizontal scroll bar but there is no vertical scroll bar. I have no clue what to do. I minimize screens a lot when I am in Ancestry and it gets very frustrating. Can anyone help?

I have Firefox 10.0.2. I do have a vertical scroll bar with both the up and down button; however, they all disappear when I minimize the screen. When I am in Ancestry, for example, when I minimize I get a horizontal scroll bar but there is no vertical scroll bar. I have no clue what to do. I minimize screens a lot when I am in Ancestry and it gets very frustrating. Can anyone help?

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Vivek
Vivek

Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

If the problem persists, you can also try disabling the Plugins in Tools > Add-ons temporarily to check.