Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

I cannot connect to the website. I get a window saying that I am already connected

  • 1 resposta
  • 1 tem este problema
  • 99 visualizações
  • Última resposta por David McRitchie
  • Arquivadas

I cannot connect to website. It says I am already connected?

I cannot connect to website. It says I am already connected?

Todas as respostas (1)

Start at step #2

  1. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close and
  2. check that it finished via Windows 7 shortcut to WTM "Ctrl+Shift+Esc" in the "Processes" tab to make sure that firefox.exe is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu.
  3. proceed with the install