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Account deletion without my request

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James replied
alternative.rephrase819
alternative.rephrase819

I received the email below : Hello,

You’re receiving this message because your user account CRYPTONIX on https://addons.mozilla.org/ has been deleted. This could have been done automatically if you recently deleted your Mozilla account.

Regards,

Mozilla Add-ons Team

I didn't request any deletion of my account but looks like my Mozilla account has been deleted completely, why ? I am so mad about this , why would Mozilla do this ? I received the email from address below nobody@mozilla.org

Please recover my account, I created another account with my email

I received the email below : Hello, You’re receiving this message because your user account CRYPTONIX on https://addons.mozilla.org/ has been deleted. This could have been done automatically if you recently deleted your Mozilla account. Regards, Mozilla Add-ons Team I didn't request any deletion of my account but looks like my Mozilla account has been deleted completely, why ? I am so mad about this , why would Mozilla do this ? I received the email from address below nobody@mozilla.org Please recover my account, I created another account with my email

Todas as respostas (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

James
James
  • Moderator
  • Top 10 Contributor

If your Mozilla Account has not been logged into for two or more years then it may be deleted due to inactivity. https://support.mozilla.org/en-US/kb/mozilla-account-deletion-inactivity

Though you should get warning emails sent to the email used for the Mozilla Account before the deletion date.

What a Mozilla Account is used for. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account

Modificado por James a

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