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How do I fix Mozilla Firefox splash screen, which never completes loading?

jbr replied
africapital

Running Windows 11 x-64. Mozilla Firefox splash screen does not load. Even after one hour, I can still see twelve, blank "boxes". There is a continuous, left-to-right, vertical, "windscreen-wiper-like" movement within each of the twelve boxes. I have uninstalled and reinstalled Mozilla Firefox, including a standalone installation. Sadly: this has not changed matters. Please see attached screenshot. Regards and thanks.

Running Windows 11 x-64. Mozilla Firefox splash screen does not load. Even after one hour, I can still see twelve, blank "boxes". There is a continuous, left-to-right, vertical, "windscreen-wiper-like" movement within each of the twelve boxes. I have uninstalled and reinstalled Mozilla Firefox, including a standalone installation. Sadly: this has not changed matters. Please see attached screenshot. Regards and thanks.
Capturas de ecrã anexadas

Todas as respostas (1)

At this point it seems it will heal itself over time — attempts to force it somehow have not been successful, so it might just be a stale response getting cached along the way… (If I get a better solution I'll share it here.)

For now, if you're bothered by the loading state, you can hide the whole section using the pencil icon — and try turning it back on in a day or two… to see if there's any update.

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