Cannot connect to personal outlook with smtp authentication disabled error
I tried to connect to my personal outlook email account on a fresh installation of thunderbird mobile. The setup wizard gave the correct configuration as described in microsoft's official documentation. But the following error occured: Authentication unsuccessful, SmtpClientAuthentication is disabled for the Mailbox.
IMAP is enabled in microsoft's mail account settings on outlook.com.
Todas as respostas (3)
Hi @bky
Did you manage to resolve the issue?
I've seen the same error message reported on TB desktop and other clients and seems unlikely to be a fault with the TB mobile app. It sounds like smtp access to your account is disabled. The free version of outlook doesn't offer any means to enable this. The capabilty to enable/disable smtp is normally only available to enterprise / office365 customers.
Your best course of action would be to discuss the issue with Microsoft. If you manage to resolve the issue, please share what the fix was as this could help others.
Platform34 a écrit
Hi @bky Did you manage to resolve the issue? I've seen the same error message reported on TB desktop and other clients and seems unlikely to be a fault with the TB mobile app. It sounds like smtp access to your account is disabled. The free version of outlook doesn't offer any means to enable this. The capabilty to enable/disable smtp is normally only available to enterprise / office365 customers. Your best course of action would be to discuss the issue with Microsoft. If you manage to resolve the issue, please share what the fix was as this could help others.
Thanks for your response @Platform34
I am able to connect and use my mail account using FairMail (https://email.faircode.eu). However, i notice fairmail provides two connection options: Outlook/Office365 and Outlook/Hotmail/Live (as shown in the screenshot). And only the Outlook/Hotmail/Live option at the bottom allows the app to connect to the account. If the Outlook/Office365 option is chosen, eventually the same error message of SMTP authentication disabled pops up.
Maybe Mozilla can look into the implementation of fairmail's connection process and find out what allows the second option to connect but not the first
Modificado por bky a
Hi @Bky
You can try adding your findings to the github bug report below. https://github.com/thunderbird/thunderbird-android/issues/10787#issuecomment-4192566487
The developers previously investigated the issue and were unable to reproduce at the time.
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