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recovery issues

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Marcsiguna
Marcsiguna

I previously reset my password, but I didn't read it carefully, so I skipped entering the 32-digit recovery password, I lost my account data, and currently I still have my 32-digit password, please help.

I previously reset my password, but I didn't read it carefully, so I skipped entering the 32-digit recovery password, I lost my account data, and currently I still have my 32-digit password, please help.

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Denys
Denys
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Hi Marcsiguna,

If you haven't used a recovery code when resetting your password, unfortunately, your data has been removed from Mozilla's servers. Please see How to change or reset your Mozilla account password.

If you have a copy of your data on a different device, you should be able to connect it to Sync and get your data.

You can also submit a new ticket from this page for our dedicated support to take a look, though it's unlikely that they can help with data recovery.