Can now receive e-mail but cannot send
I mucked up my decades old Thunderbird e-mail account on my desktop. After a password change in Spectrum webmail, I lost the ability to receive and send e-mails using my old pop-server account. I tried many things at this communities recommendations but no success. So I changed the name of my old e-mail address and then created a new email account with my former e-mail name and also set up the new e-mail account to an IMAP account. Then when prompted for a password, I correctly inputted the Spectrum webmail password and now I receive e-mails to this account on Thunderbird! Hurray!! However, I still cannot send out e-mails from this account as I get the message that the outgoing server "(SMTP) mail.twc.com" timed out. And no - it is not an antivirus issue.
By the way, my phone e-mail account of the same address is able to send out e-mail messages. However, I wish to handle my most sensitive messages to send off of my desktop version of the same e-mail address and that is where I am not able to send an e-mail.
Yikes - Thunderbird.
Todas as respostas (7)
Hello zbadger,
the SMTP server is not accessible. Did you have the access set up automatically - or manually? Is the name possibly out of date? You should be able to clarify this with Spectrum support.
Greetings prosecco
Where do I check whether access is automatic or manual. I know I saw that somewhere but can no longer find it now.
Also I checked with Spectrum and my settings as far as name and port are correct.
I’ve run into this before with Thunderbird after a password change. Even though IMAP works for receiving mail, sending fails if the SMTP server settings aren’t updated. Make sure your username in the outgoing server settings matches your full email, and use the recommended port and encryption type.
Everything is correct. Is there a way I can go back in time to last week and reset Thunderbird?
And if not should I just delete thunderbird again and start over?
locking, because this is solved in https://support.mozilla.org/en-US/questions/1537355