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I am unable to update my VPN

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  • Última resposta por James
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I can't connect to Mozilla VPN which I pay for, and I am having trouble getting my account with my login and password. The VPN update is not working and I can't find any way to update and get it functioning. I am attaching a screen shot of the VPN app which I thought was updating, because of the circle spinning.

I also want to update the billing credit card for my account since we changed yet the auto pay doesn't bill me until May.

HELP!

I can't connect to Mozilla VPN which I pay for, and I am having trouble getting my account with my login and password. The VPN update is not working and I can't find any way to update and get it functioning. I am attaching a screen shot of the VPN app which I thought was updating, because of the circle spinning. I also want to update the billing credit card for my account since we changed yet the auto pay doesn't bill me until May. HELP!
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Todas as respostas (2)

This is for Firefox browser user help forum - you should check your email about Mozilla VPN for contact help with your VPN.

pilie said

HELP!

You can post a ticket support for Mozilla VPN at https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form