Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

email stopped loading

  • 4 respostas
  • 4 têm este problema
  • 19 visualizações
  • Última resposta por bigred51
  • Resolvido

bigred51
bigred51

My email stopped loading. When I input my password, I get this message:

THUNDERBIRD Alert from account (my email address): 1014

Does anyone know why this message pops up and what "1014" is? Any help resolving it would be appreciated.

My email stopped loading. When I input my password, I get this message: THUNDERBIRD Alert from account (my email address): 1014 Does anyone know why this message pops up and what "1014" is? Any help resolving it would be appreciated.

Solução escolhida

I very much appreciate your taking the time to help me with this situation. As it turns out, the problem was with xfinity and has now been resolved. Again, thank you for your time.

Ler esta resposta no contexto 👍 0

Todas as respostas (4)

sfhowes
sfhowes
  • Top 25 Contributor

Is this with an Xfinity/Comcast account?

bigred51
bigred51 Proprietário da pergunta

Yes, this is with an Xfinity/Comcast account.

sfhowes
sfhowes
  • Top 25 Contributor

Make sure you've enabled access by 3rd-party apps:

https://www.xfinity.com/support/articles/third-party-email-access

and have the correct server settings:

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

bigred51
bigred51 Proprietário da pergunta

Solução escolhida

I very much appreciate your taking the time to help me with this situation. As it turns out, the problem was with xfinity and has now been resolved. Again, thank you for your time.