Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Amazon Video Error: "Mozilla Firefox update required"

  • 2 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta por cor-el

more options

Full Text of Error Message Pop-Up:

"A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox."

Like I don't know how to update a browser...

I've been getting this same error for the past three weeks; since the last v89.x. Now I'm getting it with v90.0, v90.1, v90.2. Amazon says it's not their problem. My FF browsers at the office (same versions) work fine. I come home to errors.

Any ideas on the cause?

Before this error, I tried to watch a video in HD, but that error suggested I needed some anti-piracy tech (HDCP?).

Full Text of Error Message Pop-Up: ''"A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox."'' Like I don't know how to update a browser... I've been getting this same error for the past three weeks; since the last v89.x. Now I'm getting it with v90.0, v90.1, v90.2. Amazon says it's not their problem. My FF browsers at the office (same versions) work fine. I come home to errors. Any ideas on the cause? Before this error, I tried to watch a video in HD, but that error suggested I needed some anti-piracy tech (HDCP?).

Todas as respostas (2)

more options

Chrome and Edge work fine. But I won't use them.

more options

Make sure you have the latest Widevine 4.10.2209.1 version installed.

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.