In addition: On my other PC, a laptop, is also a problem with the updater ....

Uninstall and reinstall with the 56.0.2 Full Version Installer https://www.mozilla.org/firefox/all/

You could also check if have issues caused by https://www.malwarebytes.com/adwcleaner/ and https://www.malwarebytes.com and if stuff found. Save your Reports. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Update you video card drivers before you can no longer as old driverDate: 1-29-2014 driverVersion: 9.17.10.3347 https://downloadcenter.intel.com/product/80939/Graphics-Drivers

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

Let's focus on the crash, are there any new reports in about:crashes? Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Second can you temporarily disable your antivirus, the Mcaffee install in your profile gave me that hint that it may be preventing the connection to the updater.

Then I would download the installer stub seperated as suggested above.

Pkshadow - I used your first suggestion (Full Version Installer https://www.mozilla.org/firefox/all/ ). It seems to have cured it! Thanks a lot, also for your additional tips!

guigs - Thanks a lot for your instructions re crash reports. I and other users could no doubt have great use of them. Thanks! Do you want me to send the list anyway?

Welcome. Send the list, No harm in taking a look.

Pkshadow/guigs

39a1a157-d234-4b54-867e-579489c76a0b 11/2/2017 9:37 AM

Firefox 56.0.1 Crash Report [@ IPCError-browser | ShutDownKill ]

Search Mozilla Support for this signature How to read this crash report ID: 22a7d0de-762d-42a5-864e-6e83c0171104 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 22a7d0de-762d-42a5-864e-6e83c0171104 Date Processed 2017-11-04 14:28:34 Uptime 175,698 seconds (2 days, 48 minutes and 18 seconds) Install Age 1,489,910 seconds since version was first installed (2 weeks, 3 days and 5 hours) Install Time 2017-10-12 07:40:39 Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 4 Adapter Vendor ID

0x8086

Adapter Device ID

0x0102

Startup Crash

False

Process Type content (web) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7731c2ea User Comments EMCheckCompatibility

True

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 76781462, AdapterDriverVersion: 9.17.10.3347 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes processor_prod-processor-i-0791473d5a576b080_9012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; Signature replaced with an IPC Channel Error, was: "RtlAnsiStringToUnicodeString | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn" Crashing Thread (0) Frame Module Signature Source 0 ntdll.dll NtWaitForMultipleObjects 1 kernelbase.dll RtlAnsiStringToUnicodeString 2 kernel32.dll WaitForMultipleObjectsExImplementation 3 user32.dll RealMsgWaitForMultipleObjectsEx 4 user32.dll MsgWaitForMultipleObjectsEx 5 ole32.dll CCliModalLoop::BlockFn(void**, unsigned long, unsigned long*) 6 ole32.dll CoWaitForMultipleHandles 7 xul.dll mozilla::ipc::MessageChannel::WaitForSyncNotifyWithA11yReentry() ipc/glue/WindowsMessageLoop.cpp:985 8 xul.dll mozilla::ipc::MessageChannel::WaitForSyncNotify(bool) ipc/glue/WindowsMessageLoop.cpp:1026 9 xul.dll mozilla::ipc::MessageChannel::Send(IPC::Message*, IPC::Message*) ipc/glue/MessageChannel.cpp:1482 10 xul.dll mozilla::net::PCookieServiceChild::SendGetCookieString(mozilla::ipc::URIParams const&, bool const&, mozilla::OriginAttributes const&, nsCString*) obj-firefox/ipc/ipdl/PCookieServiceChild.cpp:73 11 xul.dll mozilla::net::CookieServiceChild::GetCookieStringInternal(nsIURI*, nsIChannel*, char**) netwerk/cookie/CookieServiceChild.cpp:155 12 xul.dll nsHTMLDocument::GetCookie(nsAString&, mozilla::ErrorResult&) dom/html/nsHTMLDocument.cpp:1376 13 xul.dll mozilla::dom::HTMLDocumentBinding::get_cookie obj-firefox/dom/bindings/HTMLDocumentBinding.cpp:104 14 xul.dll mozilla::dom::GenericBindingGetter(JSContext*, unsigned int, JS::Value*) dom/bindings/BindingUtils.cpp:2922 15 xul.dll js::jit::CallNativeGetter(JSContext*, JS::Handle<JSFunction*>, JS::Handle<JSObject*>, JS::MutableHandle<JS::Value>) js/src/jit/VMFunctions.cpp:1524 16 @0x86badabd89 17 xul.dll js::InitialShapeEntry::match(js::InitialShapeEntry const&, js::InitialShapeEntry::Lookup const&) js/src/vm/Shape.h:1402 18 @0x328d2f 19 xul.dll EnterBaseline js/src/jit/BaselineJIT.cpp:160 20 xul.dll js::jit::EnterBaselineMethod(JSContext*, js::RunState&) js/src/jit/BaselineJIT.cpp:200 21 xul.dll Interpret js/src/vm/Interpreter.cpp:3109 22 xul.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:409 23 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct) js/src/vm/Interpreter.cpp:487 24 xul.dll JS::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/jsapi.cpp:2949 25 xul.dll mozilla::dom::EventListener::HandleEvent(JSContext*, JS::Handle<JS::Value>, mozilla::dom::Event&, mozilla::ErrorResult&) obj-firefox/dom/bindings/EventListenerBinding.cpp:47 26 xul.dll mozilla::dom::EventListener::HandleEvent<mozilla::dom::EventTarget*>(mozilla::dom::EventTarget* const&, mozilla::dom::Event&, mozilla::ErrorResult&, char const*, mozilla::dom::CallbackObject::ExceptionHandling, JSCompartment*) obj-firefox/dist/include/mozilla/dom/EventListenerBinding.h:65 27 xul.dll mozilla::EventListenerManager::HandleEventSubType(mozilla::EventListenerManager::Listener*, nsIDOMEvent*, mozilla::dom::EventTarget*) dom/events/EventListenerManager.cpp:1137 28 xul.dll mozilla::EventListenerManager::HandleEventInternal(nsPresContext*, mozilla::WidgetEvent*, nsIDOMEvent**, mozilla::dom::EventTarget*, nsEventStatus*) dom/events/EventListenerManager.cpp:1311 29 xul.dll mozilla::EventTargetChainItem::HandleEventTargetChain(nsTArray<mozilla::EventTargetChainItem>&, mozilla::EventChainPostVisitor&, mozilla::EventDispatchingCallback*, mozilla::ELMCreationDetector&) dom/events/EventDispatcher.cpp:464 30 xul.dll mozilla::EventDispatcher::Dispatch(nsISupports*, nsPresContext*, mozilla::WidgetEvent*, nsIDOMEvent*, nsEventStatus*, mozilla::EventDispatchingCallback*, nsTArray<mozilla::dom::EventTarget*>*) dom/events/EventDispatcher.cpp:824 31 xul.dll mozilla::EventDispatcher::DispatchDOMEvent(nsISupports*, mozilla::WidgetEvent*, nsIDOMEvent*, nsPresContext*, nsEventStatus*) dom/events/EventDispatcher.cpp:890 32 xul.dll nsDocumentViewer::PermitUnloadInternal(bool*, bool*) layout/base/nsDocumentViewer.cpp:1243 33 xul.dll nsDocumentViewer::PermitUnload(bool*) layout/base/nsDocumentViewer.cpp:1168 34 xul.dll XPTC__InvokebyIndex xpcom/reflect/xptcall/md/win32/xptcinvoke_asm_x86_64.asm:97 35 @0x32ae77 36 xul.dll XPCWrappedNative::CallMethod(XPCCallContext&, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1282 37 xul.dll XPC_WN_CallMethod(JSContext*, unsigned int, JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:967 38 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct) js/src/vm/Interpreter.cpp:469 39 xul.dll Interpret js/src/vm/Interpreter.cpp:3064 40 xul.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp:409 41 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&, js::MaybeConstruct) js/src/vm/Interpreter.cpp:487 42 xul.dll JS_CallFunctionValue(JSContext*, JS::Handle<JSObject*>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/jsapi.cpp:2890 43 xul.dll nsFrameMessageManager::ReceiveMessage(nsISupports*, nsIFrameLoader*, bool, nsAString const&, bool, mozilla::dom::ipc::StructuredCloneData*, mozilla::jsipc::CpowHolder*, nsIPrincipal*, nsTArray<mozilla::dom::ipc::StructuredCloneData>*) dom/base/nsFrameMessageManager.cpp:1100 44 xul.dll mozilla::dom::TabChild::RecvAsyncMessage(nsString const&, nsTArray<mozilla::jsipc::CpowEntry>&&, IPC::Principal const&, mozilla::dom::ClonedMessageData const&) dom/ipc/TabChild.cpp:2184 45 xul.dll mozilla::dom::PBrowserChild::OnMessageReceived(IPC::Message const&) obj-firefox/ipc/ipdl/PBrowserChild.cpp:2684 46 xul.dll mozilla::dom::PContentChild::OnMessageReceived(IPC::Message const&) obj-firefox/ipc/ipdl/PContentChild.cpp:5141 47 xul.dll mozilla::ipc::MessageChannel::DispatchAsyncMessage(IPC::Message const&) ipc/glue/MessageChannel.cpp:2092 48 xul.dll mozilla::ipc::MessageChannel::DispatchMessageW(IPC::Message&&) ipc/glue/MessageChannel.cpp:2018 49 xul.dll mozilla::ipc::MessageChannel::RunMessage(mozilla::ipc::MessageChannel::MessageTask&) ipc/glue/MessageChannel.cpp:1887 50 xul.dll mozilla::ipc::MessageChannel::MessageTask::Run() ipc/glue/MessageChannel.cpp:1920 51 xul.dll mozilla::SchedulerGroup::Runnable::Run() xpcom/threads/SchedulerGroup.cpp:387 52 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1446 53 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 54 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:302 55 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 56 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 57 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:156 58 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:278 59 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:882 60 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:270 61 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 62 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 63 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:699 64 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:64 65 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:285 66 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:115 67 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:253 68 kernel32.dll BaseThreadInitThunk 69 ntdll.dll RtlUserThreadStart

6bb8fcd7-013d-4d29-8a24-86dc67c30441 (crash not found)

to be cont'd

Next items:

Firefox 56.0.1 Crash Report [@ IPCError-browser | ShutDownKill ]

Search Mozilla Support for this signature How to read this crash report ID: 3741d0a4-ee6f-411a-992c-b60710171104 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 3741d0a4-ee6f-411a-992c-b60710171104 Date Processed 2017-11-04 14:31:56 Uptime 71,304 seconds (19 hours, 48 minutes and 24 seconds) Install Age 1,230,636 seconds since version was first installed (2 weeks, 5 hours and 50 minutes) Install Time 2017-10-12 07:40:39 Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 4 Adapter Vendor ID

0x8086

Adapter Device ID

0x0102

Startup Crash

False

Process Type content (web) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fed8700df9 User Comments EMCheckCompatibility

True

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 76781462, AdapterDriverVersion: 9.17.10.3347 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR-

Processor Notes processor_prod-processor-i-0a87f8494e3c1e782_7700; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; Signature replaced with an IPC Channel Error, was: "nsStyleContext::DoGetStyleDisplay<T>" Crashing Thread (0) Frame Module Signature Source 0 xul.dll nsStyleContext::DoGetStyleDisplay<1>() obj-firefox/dist/include/nsStyleStructList.h:100 1 xul.dll nsFrame::DestroyFrom(nsIFrame*) layout/generic/nsFrame.cpp:720 2 xul.dll nsLineBox::DeleteLineList(nsPresContext*, nsLineList&, nsIFrame*, nsFrameList*) layout/generic/nsLineBox.cpp:401 3 xul.dll nsBlockFrame::DestroyFrom(nsIFrame*) layout/generic/nsBlockFrame.cpp:331 4 xul.dll nsFrameList::DestroyFramesFrom(nsIFrame*) layout/generic/nsFrameList.cpp:57 5 xul.dll nsContainerFrame::DestroyAbsoluteFrames(nsIFrame*) layout/generic/nsContainerFrame.cpp:187 6 xul.dll nsBlockFrame::DestroyFrom(nsIFrame*) layout/generic/nsBlockFrame.cpp:327 7 xul.dll nsLineBox::DeleteLineList(nsPresContext*, nsLineList&, nsIFrame*, nsFrameList*) layout/generic/nsLineBox.cpp:401 8 xul.dll nsBlockFrame::DestroyFrom(nsIFrame*) layout/generic/nsBlockFrame.cpp:331 9 xul.dll nsContainerFrame::DestroyFrom(nsIFrame*) layout/generic/nsContainerFrame.cpp:223 10 xul.dll nsContainerFrame::DestroyFrom(nsIFrame*) layout/generic/nsContainerFrame.cpp:223 11 xul.dll nsContainerFrame::DestroyFrom(nsIFrame*) layout/generic/nsContainerFrame.cpp:223 12 xul.dll nsCSSFrameConstructor::WillDestroyFrameTree() layout/base/nsCSSFrameConstructor.cpp:9124 13 xul.dll mozilla::PresShell::Destroy() layout/base/PresShell.cpp:1386 14 xul.dll nsDocumentViewer::DestroyPresShell() layout/base/nsDocumentViewer.cpp:4737 15 xul.dll nsDocumentViewer::Destroy() layout/base/nsDocumentViewer.cpp:1768 16 xul.dll nsSHistory::EvictContentViewerForTransaction(nsISHTransaction*) docshell/shistory/nsSHistory.cpp:222 17 xul.dll nsSHistory::EvictAllContentViewers() docshell/shistory/nsSHistory.cpp:925 18 xul.dll nsDocShell::Destroy() docshell/base/nsDocShell.cpp:5940 19 xul.dll nsWebBrowser::SetDocShell(nsIDocShell*) toolkit/components/browser/nsWebBrowser.cpp:1705 20 xul.dll nsWebBrowser::InternalDestroy() toolkit/components/browser/nsWebBrowser.cpp:95 21 xul.dll nsWebBrowser::Destroy() toolkit/components/browser/nsWebBrowser.cpp:1298 22 xul.dll mozilla::dom::TabChild::DestroyWindow() dom/ipc/TabChild.cpp:1021 23 xul.dll mozilla::dom::TabChild::RecvDestroy() dom/ipc/TabChild.cpp:2372 24 xul.dll mozilla::dom::PBrowserChild::OnMessageReceived(IPC::Message const&) obj-firefox/ipc/ipdl/PBrowserChild.cpp:4106 25 xul.dll mozilla::dom::PContentChild::OnMessageReceived(IPC::Message const&) obj-firefox/ipc/ipdl/PContentChild.cpp:5141 26 xul.dll mozilla::ipc::MessageChannel::DispatchAsyncMessage(IPC::Message const&) ipc/glue/MessageChannel.cpp:2092 27 xul.dll mozilla::ipc::MessageChannel::DispatchMessageW(IPC::Message&&) ipc/glue/MessageChannel.cpp:2018 28 xul.dll mozilla::ipc::MessageChannel::RunMessage(mozilla::ipc::MessageChannel::MessageTask&) ipc/glue/MessageChannel.cpp:1887 29 xul.dll mozilla::ipc::MessageChannel::MessageTask::Run() ipc/glue/MessageChannel.cpp:1920 30 xul.dll mozilla::SchedulerGroup::Runnable::Run() xpcom/threads/SchedulerGroup.cpp:387 31 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1446 32 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 33 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:302 34 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 35 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 36 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:156 37 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:278 38 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:882 39 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:270 40 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 41 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 42 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:699 43 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:64 44 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:285 45 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:115 46 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:253 47 kernel32.dll BaseThreadInitThunk 48 ntdll.dll RtlUserThreadStart

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Firefox 56.0.1 Crash Report [@ IPCError-browser | ShutDownKill ]

Search Mozilla Support for this signature How to read this crash report ID: 220ba86c-8699-4f7a-a614-a63240171104 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 220ba86c-8699-4f7a-a614-a63240171104 Date Processed 2017-11-04 14:35:11 Uptime 68,389 seconds (18 hours, 59 minutes and 49 seconds) Install Age 1,053,489 seconds since version was first installed (1 week, 5 days and 4 hours) Install Time 2017-10-12 07:40:39 Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS OS Version Build Architecture Build Architecture Info Adapter Vendor ID

0x8086

Adapter Device ID

0x0102

Startup Crash

False

Process Type content (web) Crash Reason None Crash Address None User Comments EMCheckCompatibility

True

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 76781462, AdapterDriverVersion: 9.17.10.3347 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes processor_prod-processor-i-050836b74665c8991_8079; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/220ba86c-8699-4f7a-a614-a63240171104.Thread-7.TEMPORARY.json --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1 --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1 --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/220ba86c-8699-4f7a-a614-a63240171104.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_THREAD_LIST; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; CSignatureTool: No signature could be created because we do not know which thread crashed; Signature replaced with an IPC Channel Error, was: "EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST"