Firefox crashes
Problemsignatur:
Problemhändelsens namn: APPCRASH Programnamn: firefox.exe Programversion: 36.0.1.5542 Programtidsstämpel: 54f8437a Namn på felmodul: firefox.exe Modulens version: 36.0.1.5542 Tidsstämpel för felmodul: 54f8437a Undantagskod: c0000005 Undantagsförskjutning: 00001aa4 OS-version: 6.3.9600.2.0.0.256.48 Språkvariant-ID: 1053 Ytterligare information 1: 5861 Ytterligare information 2: 5861822e1919d7c014bbb064c64908b2 Ytterligare information 3: a10f Ytterligare information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Happens every time i try to click the Mozilla firefox Icon, both normally, and with shift hold in. A system reboot doesnt do any difference, and ive tried both your spyware/viruse scan options, doesnt do any difference there either.
Todas as respostas (2)
Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See: