Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

help with problems out of sync information and account history

  • 1 resposta
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por the-edmeister

Handeskim
Handeskim
more options

I used Windows 7 PC My computer before abruptly broken and must renew windowns. then I login to sync Firefox account passwordsbut I forgot my password and have regained his account. but in the account I lost all data on the history, bookmarks, passwords, account .. you inspect and guide me to regain.

I used Windows 7 PC My computer before abruptly broken and must renew windowns. then I login to sync Firefox account passwordsbut I forgot my password and have regained his account. but in the account I lost all data on the history, bookmarks, passwords, account .. you inspect and guide me to regain.

Todas as respostas (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, but when the Sync account password is changed all the data is cleared from the Sync server. Not remembering your password was a 'fatal' mistake. I guess you missed reading the warning message that appears after you click the Reset button, but before you are allowed to proceed with the Reset.

Unfortunately your data is gone from from the Sync server; there is no backup kept by Sync.

What about the other device/s that you have connected to your Sync account? Your data wouldn't have been cleared from any of them. You should be able to connect to Sync with the new password and re-populate the data on the Sync server from another device.