Firefox 27 keeps crashing
Hi can anyone one help me please.
Over the last couple of days Firefox 27.0.01 has began to crash something rotten on me. I will click on one of the tabs I have open and instead of opening it the browser will close everything down and I get the crash report box (the one where it asks if I would like to send a crash report).
Please what is going on? Is Fx 27 now totally unusable? And can I fix it? I do not really want to go to Fx29 as I don't like the sound of what Fx has done to it.
Now just to warn you I am completely brainless when it comes to computers so please make your answers simple.
Oh and I tried to install the "automatically add" add-on and Fx prevented me from doing so.
Todas as respostas (13)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
________________________________________________________________________________
Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
bp-eb52b63f-f275-4e5f-8ccd-f94f42140531 bp-0b1bfd7c-8c1e-448f-9541-e0be12140531 bp-27240dea-77ca-40a9-a5e3-f57ba2140530 bp-7fd151c7-aae9-4bbe-84aa-790522140531 bp-b4ecbcd4-0905-4ec8-ad51-58c782140529
There you go my last 5 crash reports.
Can you or someone please help me.
Modificado por hoggys2much a
Hello, It seems you are not using the Latest Version of Firefox. Please update your Firefox and the problem may be fixed. For more information on updating Firefox, please see this Update Firefox to the latest release
Your System Details show
Installed Plug-ins
Shockwave Flash 13.0 r0 Shockwave Flash 12.0 r0
and
Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
So what's that got to do with anything?
That reply wasn't in the least bit useful.
This could be a problem with McAfee SiteAdvisor, so you can try to disable this McAfee component and its extension in Firefox.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can also try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
So what's that got to do with anything?
That reply wasn't in the least bit useful.
You have two versions of two different programs on your computer. Your question should be; Could This Cause A Conflict !
Thank you for pointing that out to me.
I have just disabled (since I cant remove it) the older version.
I am NOT disabling McAffee as that is my life blood on this thing.
McAffee is my only anti-virus and I need site adviser badly.
McAfee is most likely the cause of your problem. Bug reports point to this extension being a possible cause in Firefox crashes.
Instead of removing it, you can try to see if McAfee (hasn't this been bought out by Intel?) has issued an update for Firefox 29.
The McAfee Site Advisor extension duplicates a feature that is built into Firefox; IOW, it really isn't "necessary", especially if it is causing Firefox to crash.
https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work?
I AM NOT DISABLING MACAFFEE COMPRENDE!
MCAFFEE IS MY LIFE BLOOD. SO TRY AGAIN.
ALSO I UPDATED TO THE UTTERLY HORRENDOUS UGLY FX 29 AND THAT HAS STOPPED WORKING ON ME 4 TIMES ALREADY.
I AM SO GLAD THAT SOMEONE SAW FIT TO CREATE A PROGRAMME THAT PUTS BACK THE OLD FIREFOX THEME. THE ONLY DOWNSIDE OF IT IS THE TABS START FROM THE CENTRE AND NOT THE LEFT HAND SIDE LIKE THEY USED TO.
JUST WHAT THE HELL IS IT WITH MOZILLA? HAVE THEY NEVER HEARD OF THE OLD ADDAGE IF IT AINT BROKE DON'T FIX IT.
I AM NOT SURPRISED THAT INTERNET EXPLORER AND CHROME ARE BEATING THEM.
THE PERSON THAT CAME UP WITH THAT PROGRAMME TO CHANGE THE FX THEME DESERVES THE NOBEL PRIZE.
Modificado por hoggys2much a
If you won't disable it, then you can stay with a crashing Firefox. We've given you support, you refuse to accept it. AFAICT, there's nothing more to be done here. Your problem is with Site Advisor. You haven't mentioned if you have tried to look for an update to McAfee Site Advisor. Perhaps there is an update that will fix this issue. If not, you can find support at https://support.mcafee.com. BTW, it's not up to Mozilla to make extensions such as Site Advisor work. McAfee needs to hold up their end and make a functioning add-on to work properly for each version of Firefox that has been released.
Moderators, please see my note
Modificado por Moses a