Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Streamers on Twitch showing as Offline when they are actually Streaming

  • 4 replies
  • 0 have this problem
  • 4 views
  • Last reply by cor-el

more options

I get phone notifications that a streamer is live but when I go to their page on Twitch on my laptop, I see them as offline (screen shot).

I've tried clearing cache and cookies and do not currently have any pluggins that affect Twitch.

I get phone notifications that a streamer is live but when I go to their page on Twitch on my laptop, I see them as offline (screen shot). I've tried clearing cache and cookies and do not currently have any pluggins that affect Twitch.
Attached screenshots

All Replies (4)

more options

Does it still happen in Troubleshoot Mode?

more options

Yes it does.

more options

Does it still happen in a new profile without signing into Sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

You can check for issues with Total Cookie Protection.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.