why does paid VPN have no agent support?

If you are referring to the subscription based standalone VPN app Mozilla VPN https://vpn.mozilla.org then they do have direct ticket support. Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to '''Settings''' > '''Help''' > '''Contact Support'''. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use [/questions/new/mozilla-vpn/form this link]. The Mozilla VPN form can also be found at top at Ask a Question > Mozilla VPN page. You need to use the Mozilla Account that has the Mozilla VPN subscription to use this form.