Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Unwanted "Account Setup" window when opening .eml file.

Thunderbird Account management
kanas replied 19 jam lepas
kanas
kanas

Whenever I attempt to open a .eml file from my hard drive, I receive the "Account Setup" window before the actual file opens. How do I get rid of "Account Setup" as an initial window when opening a file?

Whenever I attempt to open a .eml file from my hard drive, I receive the "Account Setup" window before the actual file opens. How do I get rid of "Account Setup" as an initial window when opening a file?
Lampirkan skrinsyot

All Replies (2)

Ed
Ed
  • Moderator

Are you actually using TB with a valid account? If so, that will need to be troubleshot, as I can't reproduce the problem. If not, what you want to do won't work; do a web search for .eml viewer.

kanas
kanas Pemilik Soalan

Ed said
Are you actually using TB with a valid account? If so, that will need to be troubleshot, as I can't reproduce the problem. If not, what you want to do won't work; do a web search for .eml viewer.

I am using a valid account (otherwise I could not have this exchange with you). I frequently save emails to my local hard drive as .eml (defalut) files, and need to retrieve them at a later date / time. When retrieving the saved file, by double-clicking on the file, Thunderbird always gives me the "Account Setup" screen, then opens the saved file in another window shortly thereafter. This condition happens even when I have a Thunderbird process open in another window.

Tanya soalan

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.