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Problem when setting up backup password

Firefox Primary password
jbr replied
brosensbarros.laura
brosensbarros.laura

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.

I get the most generic error when trying to set up a backup password. This happens for any kind of password I try to input, including the same one used in my Mozilla account. This happens whether the password is simple or complex, regardless of length or characters.
Lampirkan skrinsyot

All Replies (3)

jbr
jbr
  • Penyumbang 10 Teratas

Yeah I have a feeling the dialog is missing a backup folder location prompt, which is why it's failing:(

If you open Browser Console (Ctrl + Shift + J) is there anything interesting logged once you open or submit this dialog?

brosensbarros.laura
brosensbarros.laura Pemilik Soalan

There is a defined backup location - matter of fact, the regular backup is running normally as we speak.

trying with the console, I get the following error: BackupUIParent: Failed to enable encryption NS_ERROR_ABORT: User canceled OS unlock entry 

   exportRecoveryPhrase resource://gre/modules/OSKeyStore.sys.mjs:376

BackupUIParent.sys.mjs:306:25 

   receiveMessage resource:///actors/BackupUIParent.sys.mjs:306

of note, I am on Linux.

jbr
jbr
  • Penyumbang 10 Teratas

Can you file a bug, please? According to bugzil.la/1463865#c11 backups weren't supposed to interact with the keystore, but this sounds way too similar to bugzilla.mozilla.org/1755786 (the longer read is e.g. in bugzilla.mozilla.org/2006950 …)

Tanya soalan

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