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Firefox crashing with Patreon

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  • Balasan terakhir oleh jbr
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Lizz Stillman
Lizz Stillman

This issue just started today.

I was attempting to watch a video on patreon, and normally I pop out the video so it is larger. This normally has no issues.

But today when I hit the button to pop it out, Firefox crashed.

Firefox then updated, so I thought maybe it was just because it needed to update. 

I attempted this two more times with the same result.

The first like I normally do where I start the video and then click the "pop out" button. Then the second time with the video paused. The minute I click the pop out option Firefox just crashes closed either way.

This issue just started today. I was attempting to watch a video on patreon, and normally I pop out the video so it is larger. This normally has no issues. But today when I hit the button to pop it out, Firefox crashed. Firefox then updated, so I thought maybe it was just because it needed to update. I attempted this two more times with the same result. The first like I normally do where I start the video and then click the "pop out" button. Then the second time with the video paused. The minute I click the pop out option Firefox just crashes closed either way.

Diubah oleh Lizz Stillman

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Lizz Stillman
Lizz Stillman Pemilik Soalan

Sorry for the delay. I am having issues getting the reports to submit. They keep failing even in troubleshoot mode.

jbr
jbr
  • Top 25 Contributor

That sounds like e.g. ESET antivirus interfering with both PiP and the crash reporter:[

Lizz, would you be able to download the latest Nightly version from today https://nightly.mozilla.org/ and try the same videos that crash your normal release, if they play alright in the separate Nightly, to help verify a potential solution? Thanks!

Tanya soalan

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