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3 out of 4 accounts do not open anymore

  • 3 balasan
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  • Balasan terakhir oleh Mapenzi

wrobelda
wrobelda

Hi there.

For some reason, 3 of 4 accounts I use no longer open on the accounts list. I cannot expand them, I cannot "Get Messages" for them, there's no reaction whatsoever, as in no message in status bar (which works fine, as confirmed with that 1/4 account that still works).

I checked for subscribed folders and all of them are. I even was able to add a new folder, which does get added via IMAP. This is, therefore, not a connectivity issue.

I also checked the Developer Console and Activity Tasks, absolutely nothing shows there.

I removed global-messages-db.sqlite, folderTree.sjon, the .msf files. I checked in Troubleshoot mode. Nothing helps.

This looks like some nasty bug and I am happy to help debugging this further, if you point me in the right direction.

Hi there. For some reason, 3 of 4 accounts I use no longer open on the accounts list. I cannot expand them, I cannot "Get Messages" for them, there's no reaction whatsoever, as in no message in status bar (which works fine, as confirmed with that 1/4 account that still works). I checked for subscribed folders and all of them are. I even was able to add a new folder, which does get added via IMAP. This is, therefore, not a connectivity issue. I also checked the Developer Console and Activity Tasks, absolutely nothing shows there. I removed global-messages-db.sqlite, folderTree.sjon, the .msf files. I checked in Troubleshoot mode. Nothing helps. This looks like some nasty bug and I am happy to help debugging this further, if you point me in the right direction.

Diubah oleh wrobelda

All Replies (3)

Mapenzi
Mapenzi
  • Top 10 Contributor

And in View > Folders > ✔︎ All Folders has a check-mark? If this is not a "View" neither a connectivity issue it will be very difficult to find the culprit. And since you already did much trouble shooting the next step would be a test in a new profile: create the new profile as described here https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles set up one or two of your awkward IMAP accounts and report what happens....

wrobelda
wrobelda Pemilik Soalan

I ended up fixing this by removing the accounts and readding them. Didn't have to authenticate, I guess the OAuth tokens were refused. Works fine now. Thanks for stepping in, though!

Mapenzi
Mapenzi
  • Top 10 Contributor

Thanks for your feedback and congrats for this simple but excellent solution!

Tanya soalan

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